Scenario

Professional Services Retainer

Guarantee prepayments or obligations for agencies/consultancies with SLA evidence and clean release.

Applicant
Agency/consultancy providing services.
Beneficiary
Client receiving services.
Issuer
Financial institution issuing the guarantee.

Required documents

  • Master services agreement / SOW with retainer terms
  • Prepayment amount and duration
  • SLA/acceptance criteria and reporting cadence

  1. CDD Verification

    Verify entity/signers.

    • Org profile
    • Signer KYC
    • CDD approval
    Go to CDD

  2. Create Retainer Guarantee (ARCgx)

    Define retainer value, period, and SLA evidence.

    • Attach MSA/SOW excerpt
    • Set expiry and release conditions
    • Add reporting/evidence schedule
    Open ARCgx

  3. Issuance & Client Acceptance

    Issuer delivers guarantee; client accepts with audit trail.

    • Verification checks
    • Acceptance with notes
    • Notifications to applicant

  4. Service Evidence & Release

    Provide SLA/performance evidence and request release at term end.

    • Attach reports/proofs
    • Manage amendments if scope changes
    • Release and archival

What you get

  • Prepayment comfort without cash escrow
  • Transparent SLA evidence attached to the record
  • Predictable release at end of term
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